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Franchise Business Review — Terms of Service

1. ACCEPTANCE OF TERMS
Welcome to the Franchisee Satisfaction Awards sponsored by Franchise Business Review ("FBR"). FBR provides this service to you subject to the following Terms of Service ("TOS") and any documents referenced herein. Your registration for the Franchisee Satisfaction Awards shall be evidence of acceptance of these terms.

2. DESCRIPTION OF SERVICE
FBR provides franchise market research services designed to provide franchisors with a benchmark measure of franchisee satisfaction. As part of the Franchisee Satisfaction Awards, FBR will survey various franchise systems and publish a ranking of participating franchise companies with the highest level of franchisee satisfaction, as measured by the FBR survey. FBR does not publish the names of any particpating companies with low measures of franchisee satisfaction, nor will FBR publish any company specific data without your approval. FBR consults with various business partners, including, but not limited to, Engage Consulting regarding survey data and analysis. As part of our service offering, a business partner may contact you on behalf of FBR to consult with you regarding your survey results.

3. ACCEPTABLE USE OF THE SERVICE
FBR has developed this service with the intent to (1) Help franchisors gain valuable and actionable feedback from their franchisees in an effort to help improve the overall performance of their franchise system, and (2) Help educate prospective franchise investors about specific franchise companies with high-levels of franchisee satisfaction. To that end:

  1. All active franchisees within your system must be given equal access to participate in the survey process. Limiting access to specific franchisees is against FBR policy.

  2. Franchisee participation in the review process is strictly voluntary. Any effort by you to mandate participation or to otherwise influence survey results is against FBR policy.

  3. Participating franchisees have the option to be anonymous. In this case, FBR will not provide the names of these individuals and you agree to make no attempt to collect such information.

  4. Feedback from participating franchisees contained in the survey data is intended to help you improve your franchise system performance and provide better service and support to your franchisees. Other uses of the survey data that may have a negative impact on your franchisees is against FBR policy.

  5. FBR will NOT publish any company or franchisee specific information without your approval.

  6. Any use of FBR survey data to intentionally mislead anyone is against FBR policy.

4. CONFIDENTIALITY
Both parties agree not to disclose any confidential or proprietary information about the other party discovered as a result of participating in the Franchisee Satisfaction Awards.

5. PRIVACY POLICY
Registration data, including franchisee contact information, is subject to the FBR Privacy Policy. FBR takes privacy issues very seriously. Our corporate Privacy Policy is very simple: FBR will not SELL, RENT or SHARE any email or personal information with any 3rd parties without your prior consent.

6. LIMITATION OF LIABILITY
FBR, ITS MEMBERS, AND EMPLOYEES ASSUME NO RESPONSIBILITY OR LIABILITY FOR THE ACCURACY OF ANY CONTENT CONTAINED ON THE FBR WEB SITE, NOR ARE THEY LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY.

7. TRADEMARKS
Franchise Business Review, FBR 50, Franchisee Satisfaction Awards and all associated logos and marks are all servicemarks and/or trademarks of Franchise Business Review and may not be used in any form without the express written consent of Franchise Business Review.

8. ARBITRATION
Any disputes in excess of $2,500 arising out of this engagement shall be submitted to binding arbitration or a mutually agreed upon arbitrator. The Arbitrator's award shall be final and judgment may be entered in any court having jurisdiction thereof.

9. GOVERNING LAW
All Service provided will be governed by the laws and jurisdiction of the State of New Hampshire.

10. NOTICE
Any notices regarding the FBR Service will be sent to the original email you provided during the initial registration process. To update this email address or contact FBR for any other business purposes, please send correspondence to:

Franchise Business Review
16 Market Square, Suite 3
Portsmouth, NH 03801
866-397-6680
info@franchisebusinessreview.com