Frequently Asked Questions
Join over 700 leading franchise brands, representing more than 200,000 franchisees,
competing for what is one of the most exclusive awards in franchising. Register today for the 10th Annual
Franchisee Satisfaction Awards and have the opportunity to be ranked among the best-of-the-best by your own
What are the benefits to participating?
There are many benefits to participating in the annual Franchisee Satisfaction Awards sponsored by
Franchise Business Review. Aside from the obvious promotional value of winning this prestigious industry award,
all participating companies will gain valuable insights into the experiences of their franchisees.
Recognition from your own franchisees could place your company among the most elite group of franchises in the
industry... leading to extensive PR opportunities, media coverage, broad system exposure and a serious competitive
advantage in the franchise recruitment marketplace. Franchise Business Review offers award winning franchises many
opportunities to gain valuable exposure throughout the year.
Additionally, all participating franchise companies will receive their overall Franchisee Satisfaction Index (FSI)
rating. This completely private information will allow you and your franchise team to benchmark your system
against the industry. You will also have the option to purchase a detailed franchisee satisfaction report
including powerful sector benchmarking data.
How does the franchisee survey process work?
Once your registration is confirmed, Franchise Business Review staff will contact you to explain
the details of the process and schedule the independent survey of your franchisees. The standard survey process is
conducted online with franchisees being invited to participate via email. Each participating company will provide
Franchise Business Review with a contact list of their franchisees with email addresses. For companies where email
contact is not a viable option, Franchise Business Review offers telephone or intranet-based survey options for a
Franchise Business Review contacts each franchisee and invites them to participate in a franchisee satisfaction
survey. The online survey process takes 10 - 15 minutes for a franchisee to complete. Several email reminders will
be sent to any "non-completed" franchisees to encourage participation in the survey.
The average survey project takes approximately 30 days to complete. Franchise Business Review averages a 50-70%
completion rate via email. Optional phone follow up services are available for systems that wish to increase their
All surveys must be completed by October 31 to be eligible for the awards. Participating companies will be
notified of their award status by early December. The awards winners will be announced in January and we will host
an awards reception at the IFA Conference in February. Winners will be posted on our awards website
and published in our
annual Top Franchises Guide in January.
What are the eligibility and registration requirements?
The awards are open to all North American based franchise companies with a minimum of 10 operating
franchisees that have been in operation a minimum of one year. Participating companies must also be actively
recruiting new franchisees within the U.S. Registrants are required to submit a complete contact list of their
franchisees and a current franchise disclosure document (FDD) as part of their registration.
How will the award-winning companies be determined?
Each company will receive a Franchisee Satisfaction Index (FSI) rating based on the average rating
of each of their participating franchisees. Companies will be classified into categories based on company size and
industry sector and the highest ranking companies in each category will become our annual Franchisee Satisfaction
What types of questions are asked in the survey?
Franchise Business Review's standard franchisee satisfaction survey asks questions related to
training & support, quality of products & services, marketing, competition, franchisor-franchisee relations,
financial opportunity, and overall satisfaction. We also ask profile questions including market information,
business lifestyle, business skills and experience and other franchisee demographics. Altogether, we ask 40
questions that give a very thorough indication of each franchisee's experience.
What if the results aren't very positive?
It is important to understand that the information that we collect through the survey process will
be kept completely confidential. No company specific information is ever made public without the consent of the
company. In a case where survey data may be less positive then you had hoped, only you and your team will have
access to the information. Our optional franchisee satisfaction reports are extremely valuable to your operations
team, to help pin-point exactly where the perceived strengths and challenges of the system are in the eyes of the
What is the cost to register?
There is no cost to register for any qualifing franchise company. Franchise Business Review will
survey your franchise owners via email and provide you with an overall Franchisee Satisfaction Index (FSI) rating
at no cost. Detailed franchisee satisfaction reports, including individual franchisee responses and industry
benchmarking data are available for purchase, as well as additional marketing and consulting services provided by
Franchise Business Review.
When will the awards be announced?
Award winners will be contacted by early December and the winners will be announced publicly in
Is the information submitted and collected confidential?
Yes... all materials submitted to Franchise Business Review, as well as any survey results
collected are handled with complete confidence.
What is Franchise Business Review all about?
Franchise Business Review's mission is to help franchisors and franchisees exceed their business
goals. Through research, education and shared best-practices on franchisee satisfaction and franchise relationship
issues, Franchise Business Review is raising the bar across the franchise industry. To learn more about our
company and the services we provide, please Take
What other services does Franchise Business Review provide?
Franchise Business Review provides a host of research, marketing and consulting services to help
great franchise companies remain great, and help good franchise companies become great. To learn more about the
broad array of services we offer, please call us today at 866-397-6680 or Take Our Tour
When will award-winners be published?